Privacy Policy

Introduction

At Star Garage Door Repair, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information obtained when you interact with our website, schedule service calls, or contact us for dispatch.

Please note that Star Garage Door Repair is a service-matching platform that connects consumers with local, independent garage door contractors. By using our services, you consent to the data collection and usage practices described in this policy.

1. Information We Collect

We collect certain information to provide you with exceptional garage door dispatch services, including:

• Personal Information: Name, contact details (phone number, email address), and physical address for service visits.
• Service Details: Information about your garage door or gate, including type, age, repair needs, and service history.
• Usage Information: Technical data on how you interact with our website, such as IP address, browser type, operating system, and pages visited.
• Payment Information: Transaction details if you make a purchase or pay for service scheduling.

2. How We Use Your Information

We use your information to:

• Connect you with certified independent technicians for garage door repairs, installations, and consultations.
• Respond to scheduling inquiries and provide local dispatch coordination.
• Improve our website, services, and overall customer experience.
• Send service confirmations, updates, promotions, or special offers (if you opt-in).
• Process service bookings and secure scheduling deposits.
• Maintain the security of our website and prevent fraud or malicious activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we share your details in the following circumstances:

• Service Providers & Contractors: We share scheduling details, contact numbers, and addresses with trusted independent technicians and dispatch contractors to complete your requested garage door service.
• Legal Requirements: We may disclose information if required by law, subpoena, or to protect our legal rights.
• Business Operations: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

All dispatch contractors and independent partners are thoroughly vetted, and your information is only shared to the extent necessary to perform the requested repairs or installations.

4. Security of Your Information

We implement a variety of industry-standard physical, electronic, and administrative security measures to maintain the safety of your personal information when you enter, submit, or access it. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to analyze web traffic, remember user preferences, and optimize site performance. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Declining cookies may limit certain interactive features of our landing page.

6. Third-Party Websites

Our website may contain links to other third-party websites or services. We are not responsible for the privacy practices, content, or terms of service of those third-party sites. We encourage you to read the privacy statements of any external site you visit.

7. Your Rights and Choices

You have the right to request access to the personal information we hold about you, request corrections to any inaccuracies, or request that we delete your personal details. You can opt-out of promotional communications at any time. To make a request, please contact us using the information provided below.

8. Service Matching Platform Disclaimer

Star Garage Door Repair operates as a referral and service-matching platform. All contracting operations, billing, warranties, and licensing are managed directly between the consumer and the independent technician dispatched to the property. Star Garage Door Repair does not directly employ the service providers and is not responsible for the privacy policies or operational acts of independent contractors.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: